Support & Contact

Need a hand with RunOnRealms? Email us and a real person will get back to you. We aim to respond within 1–2 business days.

In-app help

Signed-in users can raise and track a support ticket directly in the app: Profile → Help & Support. This is the fastest way to reach us with screenshots and run details attached.

Common requests

• Trouble signing in / OTP not arriving — use “Sign in with a password” on the login screen, or email us and we’ll help recover your account.
• Runs not saving or GPS issues — email us with your device model and the approximate time of the run so we can investigate.
• Manage or cancel Premium — see our Refund & Cancellation Policy.
• Store orders, shipping & returns — see our Shipping & Returns Policy.
• Delete your account & data — see our Delete Account page.
• Report a safety or content concern — see our Community Guidelines or email us directly.

Helpful links

• Frequently Asked Questions
• Privacy Policy
• Terms of Service
• Runner Safety

Company