Delete Your Account & Data

This page explains how to request deletion of your RunOnRealms account (developed by Mobinsons Ventures Private Limited) and the personal data associated with it, what is deleted, what we are legally required to keep, and how long the process takes. You can delete your account yourself from inside the app, or by emailing us.

1. Delete your account from the app (recommended)

• Open the RunOnRealms app and sign in.
• Go to the Profile tab.
• Tap Settings.
• Scroll to the bottom and tap Delete Account.
• Confirm on the “Delete account?” prompt.

Your account is deactivated immediately and scheduled for permanent deletion (see the timeline below). No further action is needed.

2. Delete your account by email

3. The 14-day grace period (you can undo it)

• When you delete your account, it is deactivated right away but kept in a recoverable state for 14 days.
• If you change your mind, simply log back in within 14 days and your account is fully restored with your data intact.
• After 14 days the deletion becomes permanent and irreversible, and the data below is erased or anonymised automatically.

4. What data is deleted

After the grace period, the following personal data is permanently deleted or irreversibly anonymised:

• Your name, username, display name, bio, and profile / banner photos
• Your email address, phone number, and any linked Google/Apple sign-in identifier
• Your GPS run tracks and location history (raw route data and heat-map cells)
• Your AI-coach profile, coaching plans, and coach chat messages
• Your direct messages and squad chat content
• Your community posts, comments, and uploaded media
• Your device push-notification tokens
• Your saved addresses and other profile details

5. What we keep, and why

A limited amount of data is retained after deletion only where the law requires it or to protect the integrity of shared records. This data is de-linked from your identity wherever possible:

• Order & payment records (for any purchases you made) — retained to meet Indian tax, accounting, and financial-record obligations for the statutory period. Payment-instrument details are held by the payment provider (Razorpay/Stripe), never by us.
• Anonymised, aggregate statistics (e.g. total distance counted toward a squad or leaderboard) — retained without any information that identifies you.
• Security & abuse logs — minimal records kept briefly to prevent fraud and abuse, then pruned on a rolling schedule.

6. Timeline

• Immediately: account deactivated, sessions signed out.
• Within 14 days: reversible — log in to restore.
• After 14 days: personal data permanently deleted / anonymised, including files removed from our storage.
• Legally-required records (orders/payments) are kept only for the statutory retention period, then deleted.

7. Contact