Shipping & Returns Policy

This policy covers physical products bought from the RunOnRealms store — running apparel, accessories, and physical medals. Digital products (Premium subscriptions) are covered by our Refund & Cancellation Policy.

1. Order processing

• Orders are confirmed once payment is successfully captured.
• We process and dispatch orders within 2–4 business days (excluding public holidays).
• You’ll receive an email with tracking details once your order ships.

2. Shipping & delivery

• We currently ship across India via tracked third-party couriers.
• Estimated delivery is 4–9 business days after dispatch, depending on your location. Remote pin codes may take longer.
• Any shipping charges are shown transparently at checkout before you pay.
• Please provide a complete, accurate address. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address.

3. Physical medals

• Medals are made-to-order and, for challenge medals, released for shipping only after the associated in-app goal is completed.
• Earned medals ship once you claim them and pay any applicable shipping.
• Because medals are personalised/made-to-order, they are not eligible for return unless they arrive damaged or defective (see Section 5).

4. Returns & exchanges

• Apparel and accessories may be returned or exchanged within 7 days of delivery, provided the item is unused, unwashed, and in original condition with all tags and packaging intact.
• Size exchanges are subject to stock availability.
• The following are not eligible for return: used/washed items, made-to-order medals (except if damaged/defective), and items marked final sale.
• To start a return or exchange, email [email protected] with your order number and reason within the 7-day window.

5. Damaged, defective, or wrong items

• If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with your order number and clear photos.
• We will arrange a replacement or a full refund (including return shipping) at no cost to you.

6. Refunds

• Approved refunds are issued to your original payment method (UPI, card, or net banking) via the payment provider.
• Refunds are initiated within 3–5 business days of us receiving and inspecting the returned item, and typically reflect within 5–7 business days thereafter.
• Shipping charges are non-refundable except where the item was damaged, defective, or sent in error.

7. Cancellations

• You may cancel an order before it is dispatched by emailing us with your order number — we’ll refund it in full.
• Once an order has shipped, it can no longer be cancelled, but may be returned per Section 4.

8. Contact