Refund & Cancellation Policy

This policy covers ROR Premium subscriptions and other digital purchases. For physical store orders (apparel, accessories, and medals), including returns, exchanges, and delivery, see our Shipping & Returns Policy.

1. Subscription Cancellation

• You may cancel your ROR Premium subscription at any time through the app or by contacting us.
• Cancellation takes effect at the end of the current billing period — you retain premium access until then.
• No partial-month refunds are issued for early cancellation.

2. Refund Eligibility

• Within 48 hours of purchase: Full refund if you have not used any premium feature.
• Technical issues: If the app is non-functional due to a bug on our end, we will issue a full refund for the affected period.
• Duplicate charges: Automatically refunded upon verification.
• Free trial conversion: If you were charged after a trial you intended to cancel, contact us within 7 days for a full refund.

3. Non-Refundable

• Subscriptions used beyond 48 hours.
• In-app consumables (if any in future) once used.
• Accounts terminated for violation of Terms of Service.

4. How to Request a Refund

5. Refund Method

• Refunds are credited back to the original payment method (bank account, UPI, or card).
• Razorpay refunds typically appear within 5-7 business days.
• Stripe refunds typically appear within 5-10 business days.

6. Consumer Protection

This policy is in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are unsatisfied with our resolution, you may escalate to the Consumer Disputes Redressal Commission.

7. Contact